Introduction
Bulk Studio (d/b/a MissionClaw) (“Bulk Studio”, “MissionClaw”, “we”, “us”, or “our”) is committed to protecting your privacy and securing personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use MissionClaw, including our websites, VM provisioning experience, and related services (the “Service”).
This policy describes your rights under applicable data protection laws, including where relevant the GDPR and CCPA/CPRA. This Privacy Policy does not cover how third-party services you connect to the Service (such as model providers or messaging platforms) handle your information.
Important: You control what data you choose to process through the Service. You should not submit information you do not have the right to use.
Information We Collect
We may collect the following categories of information:
Account Information
When you create an account, we may collect:
- name, email address, phone number (if provided), and organization name;
- account credentials and authentication details;
- role or workspace details you configure.
Billing Information
If you subscribe to paid features, billing is processed by a third-party payment processor (for example, Stripe). We receive limited billing information (such as billing address and transaction identifiers) but do not store full payment card numbers on our servers.
VM and Service Telemetry
To provide and secure the Service, we may collect technical and operational information such as:
- provisioning status, health signals, and performance metrics;
- error reports, audit events, and security logs;
- configuration metadata needed to operate the Service (for example, region selection or resource sizing choices).
Customer Data
The Service may process Customer Data you submit or generate (for example, prompts, agent configurations, logs you provide, integration settings, or files). The scope and sensitivity of Customer Data depends on how you choose to use the Service.
Support and Communications
If you contact us, we may collect information you provide in support requests, emails, or other communications.
Website Analytics
We may collect information about how you interact with our website (for example, page views and referrers) using analytics services. See our Cookie Policy for details.
How We Use Information
We use information to:
- provide, operate, and maintain the Service and your VM;
- authenticate users and administer accounts;
- process payments and manage subscriptions (if applicable);
- provide customer support and respond to requests;
- monitor, prevent, and address fraud, abuse, and security incidents;
- improve and develop the Service;
- comply with legal obligations and enforce our Terms of Use.
How We Share Information
We may share information in the following circumstances:
Service Providers
We may share information with vendors who help us operate the Service (for example, hosting, analytics, customer support, and payment processing). These providers are permitted to use information only to perform services for us, subject to appropriate protections.
Third-Party Services You Connect
If you choose to connect Third-Party Services (for example, AI model providers or messaging channels), information you submit or route through those connections may be shared with the relevant third party as part of providing the integration. Their terms and privacy policies govern their handling of that information.
Marketplace Tools
Marketplace Tools may be provided by third parties. Depending on how a Marketplace Tool functions, Customer Data you provide to that tool may be processed by the tool publisher or third-party infrastructure. You are responsible for reviewing tool descriptions and any separate terms or privacy disclosures.
Legal and Safety
We may disclose information if we believe disclosure is necessary to:
- comply with law, regulation, legal process, or governmental request;
- protect the rights, property, and safety of Bulk Studio, our users, or others;
- detect, prevent, or address fraud, abuse, security, or technical issues.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
Data Retention
We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information, the purpose of processing, and legal requirements.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information. However, no method of transmission or storage is completely secure. You are responsible for maintaining appropriate security of your accounts, API keys, and configurations.
International Transfers
We may process and store information in the United States and other locations where we or our service providers operate. When required, we use appropriate safeguards for cross-border transfers.
Your Rights and Choices
Depending on your location, you may have rights to:
- access, correct, or delete personal information;
- object to or restrict processing;
- request portability of your information;
- opt out of certain disclosures or uses (where applicable).
To exercise rights, contact us using the details below. We may request verification before fulfilling requests.
Children’s Privacy
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of the page and may provide additional notice for material changes.
Contact Us
Privacy inquiries:
- Bulk Studio (d/b/a MissionClaw)
- 447 Broadway, 2nd Floor #1138, New York, NY 10013, United States
- Email: privacy@bulk.studio
General inquiries:
- Email: contact@bulk.studio
Related Policies: Terms of Use | Cookie Policy